Partners & Exhibitors

Customer Plus is a full service marketing consultancy perched on a hill in Derbyshire. We work with FTSE 100 companies, SMEs and public sector organisations providing marketing consultancy services throughout the UK.
Customer Plus is interested in one thing: helping our customers to help their customers. As is evident in our name, the ‘customer’ is always at the heart of what we do and delivering a great customer experience is our raison d'etre. This philosophy underpins the work we do in all our five service areas:
•    Strategy
•    Learning
•    Events
•    Research
•    Creative
Each service offers something essential and more often than not we combine two or three of these to deliver the right solution. To find out more about Customer Plus visit our website
www.customerplus.co.uk


ITyX was founded in 1996 by graduates of the Computer Linguistic Faculty at the University of Koblenz. The result of various research projects are the base of the methods and applications for the contact center software modules MEDIATRIX. They are used by large service organisations such as Air Berlin, Bosch, Infineon Technologies, Simyo, Samsung, HUK Coburg, IKEA and UniCredit Direct Services to support the automation of digital customer contact via email, web, letter and fax. The ITyX Group today employs 70 members of staff, is owner led and one of the technology drivers in the digital service solution sector. www.ityx-solutions.de/en


Whether your contact centre is run in-house or outsourced to a specialist contact centre supplier, Mercury can monitor the quality of customer experience being delivered and improve your contact centre's performance. Drawing on over 30 years experience in this dynamic business sector, we offer impartial and objective telephone and email interaction quality measurement and mystery shopping. We can compare your customer experience quality with that of key competitors and that of other companies with whom your customers interact.
www.mercury-cm.co.uk